Our agreement with you
When you accept our quote on the phone, we agree to provide the roadside service described, and you agree to pay the quoted price. The quote is fixed and will not change because of the time of day or the weather.
Payment
Payment is due when the work is done, by card or bank transfer unless we agree otherwise on the phone. If a vehicle needs parts, such as a new battery, the part remains our property until paid for in full.
What we need from you
Please give us your accurate location and safe access to the vehicle. You confirm the vehicle is yours or you are authorised to arrange work on it. For lockout work we will ask for ID and proof of ownership.
Cancellations
If you cancel before the technician sets off, there is no charge. If the technician is already on the way, a call-out fee may apply, which we will tell you about on the phone.
Our responsibility
We take reasonable care with your vehicle. If we cause damage through our negligence, we will put it right. We are not responsible for problems that already existed, or for delays caused by traffic, weather or events outside our control.
Complaints
If something goes wrong, call us on 07477 649906 and we will do our best to fix it. We want every customer to drive away happy.